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This page provides frequently asked questions/answers regarding use of the classroom projection systems, including both the Plus U2 Data Projector and the integrated sound system.

Projector Related Issues
What do I do when the projector does not turn on?
What if I can see the STATUS indicator lights but there is no picture?
What does a RED STATUS indicator light mean?
How can I make sure the projector is turned off completely?
What if my remote doesn't seem to communicate with my projector? (Even when I have new batteries.)
What can I do to help prolong the life of the projector's bulb?
What should I do when the screen has a warning that the projector bulb needs replacing?
What should I do if the picture is displaying upside down on the screen?

Sound Related Issues
What should I do if I see a picture but cannot hear sound?
How can I play music CDs through the rooms new speaker system?
What if I am hearing sound from only one speaker?
How can I play a regular music CD on my teaching workstation and hear it through the rooms speakers?
What should I do if I hear sound from the ceiling speakers but it is distorted or fuzzy?

What do I do when the projector does not turn on?

  • Check that the STATUS indicator to see if the unit has overheated or the lamp usage has exceeded 1100 hours. (See page 32 in the projector manual.)
  • Try replacing the batteries in the remote control.
  • Make sure there is no obstacle between the remote control and the unit and that you are within 13 feet of the unit.

What if I can see the STATUS indicator lights but there is no picture?

  • Check that you have selected the proper input source you wish to project. (See pages 15 and 32.)
  • Check that the cables are connected firmly at the back of the VCR and computer, at the A/V Switch Box, and the Wall Plate.
  • Is the POWER indicator flashing on the projector? (See page 15.)
  • Is the STATUS indicator flashing on the projector? (See page 32.)

What does a RED STATUS indicator light mean?

  • A Red indicator light has a variety of meanings, but generally indicates a problem is detected with the projector. (See page 32.) Send an email to your CTA to let them know.

How can I make sure the projector is turned off completely?

  • Press POWER OFF on the remote control for two to three seconds. When you have turned off the unit, the POWER indicator light will start flashing then turn to amber in one minute. (See page 17.)

What if my remote doesn't seem to communicate with my projector? (Even when I have new batteries.)

  • The remote seems to be most reliable when standing either directly in front or behind the projector. If you are off to the side the projector may not pick up the signal.

  • Remember, if there are any indicator lights flashing on the projector you must wait to send another command to the projector with the remote.

What can I do to help prolong the life of the projector's bulb?

  • Make sure to POWER OFF the unit properly.
  • Avoid multiple POWER ON/POWER OFF cycling as much as possible. Example: If the projector is going to be idle for 30 or more minutes, it will be best to POWER OFF. If the projector is going to be used again in less than 30 minutes, then utilize the "MUTE" mode until the next use.
  • Only use the projector for "curriculum" purposes.
  • Do not attempt to handle, change, or "reset" the projector bulb yourself at anytime. This includes family members, friends, etc. The bulb replacements and resets are contracted with a company. In addition, the projection system's warranty will be voided if non-authorized servicing is attempted on the units.
  • Double-check the projector is off (amber light indicates the projector is off) when leaving for the day.

What do I do when the screen has a warning that the projector bulb needs replacing?

  • Report the bulb warning to your Campus Technology Assistant (CTA). It will be best to do this in writing. (Email is acceptable.)
  • You may continue to use the projector for a grace period of time. At the 1100 hour mark, the projector will stop working until it is serviced.

What should I do if the picture is displaying upside down on the screen?

  • Try the steps listed on page 24 of the projector manual. You will use your remote and follow 6 steps in the section titled "Selecting a projection type". Choose the "Front Ceiling" choice.

What should I do if I see a picture but cannot hear sound?

How can I play music CDs through the rooms new speaker system?

What if I am hearing sound from only one speaker?

How can I play a regular music CD on my teaching workstation and hear it through the rooms speakers?

What should I do if I hear sound from the ceiling speakers but it is distorted or fuzzy?

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Last Update: August 9, 2001. Copyright 1996-2006 Plano ISD.